Winning with Eircode - Local Government
Posted by
Ronan O'Connor
| Mar 06, 2016
Waterford City and County Council are using Autoaddress in their Microsoft Dynamics CRM system to provide rapid capture of customer contact address and Eircode.
One of the main benefits for Waterford is in locating of incidents/cases when they are recorded. Previously staff were expected to pick a townland from a list of 1,000+ so that an incident could be located within the county. They also had to pick which team would need to respond to the incident. As part of the Autoaddress implementation Waterford created a simplified set of twelve operational engineering areas. Now when an incident is recorded the operational engineering area that it falls within is also returned. Now Waterford not only have the location for an incident but using the location they know what team will need to fix the incident.
Autoaddress has been implemented within Dynamics CRM and has proven very useful for the rapid capture of the Customer Contact’s Address and Eircode, as well as allowing us to geo-locate the reported incident
The Autoaddress CRM integration has been working very well for the Case and Contact entities, and Waterford are now planning to roll it out to other areas as staff have seen how easy it is to use and the benefits that accrue.
Contact us to integrate Autoaddress into your Microsoft Dynamics system.